What is your exchange policy?
Please note that we do not offer direct exchange service.
If you are not satisfied with your purchase and want to receive a different product, we invite you to return your purchase for a full refund (excluding calibration certificates). We will reimburse your product (s) by its total value on the account initially used during your purchase. To make sure you receive the desired product as quickly as possible, we ask you to make a new purchase at your convenience.
Please note that you must return the item (s) that you wish to be reimbursed within 30 days of receipt. The product (s) must be unused - in their original packaging with intact protective labels and stickers - and always in the same new condition as during their reception. The products purchased directly on our website must be returned to our warehouse for a refund to be made.
If you have paid or received customs fees for the item (s) you want to return, please contact your local DPD or DHL office to find out how to receive a credit or a refund, respectively.
The offer of any product purchased during a campaign period will always be honored if you wish to receive another article instead. Please contact us for more information, we will be happy to help you.
What is your return policy?
You have the right to return everything / all the products you bought directly on Guilcor.com within 30 days of receipt of the item (s) for a full refund (excluding calibration certificates).
The product (s) must be unused - in their original packaging with intact labels and protective stickers - and always in the same new condition as at reception.
Products purchased directly on Guilcor.com can be returned to our warehouse.
How to exchange my order?
If you are not satisfied with your purchase and want to receive a different product, we invite you to return your purchase for a full refund. To make sure you receive the desired product as quickly as possible, please make a new purchase at your convenience. If you wish to return your order, please contact us; We will be happy to provide you with additional instructions.
Have you received my return?
Once your return package has been received at our warehouse, it is treated and inspected before we proceed to the approval or the disapproval of the return.
We thank you for understanding that, although we are working as quickly as possible, this process may take several working days.
Please note that we are not responsible for the articles lost during the return shipment if you choose to return the package by yourself.
When will I receive my refund?
Once your return package has been received at our warehouse, it is treated and inspected before we proceed to the approval or the disapproval of the return.
The product (s) must be returned within 30 days of receipt. However, this is not a problem if it is received at our warehouse after this period. It must be unused - in its original packaging with intact protective labels and stickers - and always in the same new condition as during reception.
If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5 to 10 working days.
