How to cancel your order?
If you wish to cancel your order, please contact us.
Situation n ° 1: your order is not yet shipped
We annul your order and proceed to an immediate refund (excluding products with calibration certificate).
Situation n ° 2: your order is shipped
Upon receipt of your cancellation request, we will contact our expressist and request that the package be reached towards our warehouse. Once we receive the returned package, we will process the order, make a full refund on your account and inform you by e-mail.
How to modify my order?
Once the order is placed, we cannot modify the products ordered or the quantity selected.
In this situation, we suggest that you contact us and cancel the incorrect order (Excluding products with calibration certificate).
Thereafter, we recommend that you place a new order for the desired items on our website at your convenience.
How to change my delivery address?
If you wish to change your delivery address, please contact us and we will do our best to help you.
In the event that we could not process the change of address directly in our system, generally because the package has already been shipped, we will have to contact our carrier to request a change of delivery address.
In order to help you more, we would be very grateful to provide us with the following information:
- First name and last name,
- Company name (if necessary),
- Name and street number,
- Postal and city code,
- Country,
- Telephone number and email address.
Please note that a change of address will increase the delivery time. We cannot be held responsible for any delivery delay due to a change of address requested by a customer.
When will I receive my order?
We ensure that you receive your order as quickly as possible.
Once your order is successfully submitted, the warehouse treats your order the next working day. It is then collected, wrapped and shipped. Once it is on its way to you, you will receive an e-mail notification containing your follow-up information, as well as an estimated delivery date.
Please note that orders placed after 11:00 am (HNE) are not guaranteed to be shipped the same day. The packages are neither transported nor delivered on weekends and local holidays.
Although we always try to have our orders delivered in time, we recognize that the unpredictable is inevitable. External external factors and control of its transport, such as extreme weather conditions and technical failures, are likely to cause occasional delays. We therefore ask you for your patience and understanding.
Do not hesitate to contact us if you have any questions about the condition of your order. We will be happy to help you!
How to make an order?
To place your order, select the item (s) you want to buy and add them to your basket. Then go to the payment page where you must fill out your personal information and pay the order. Make sure you have to check that you have correctly completed your contact details to make sure you receive all the necessary information and that your order is delivered without any complications.
If you need help, we strongly advise you to contact one of our customer service advisers, they will be happy to help you.
Is my order validated?
We have several verification steps when customers place an order, this is done to provide our customers with the highest level of security.
If your order is successful, you should in the next 10 minutes receive an order confirmation via the email address that you provided on the payment page. Otherwise, please contact us and we can help you.
Where are your products from?
All orders are shipped from our warehouse in France.
How long does it take to send internationally?
It usually takes 2 to 5 working days to arrive in your country, but in some cases, delivery can be delayed depending on the customs of your country.
